Referral Business, How does it work?

Referral Business, How does it work?

Feel free to add questions for those of you who don't work on referrals alone.

1. How is it possible to work solely on referrals, people gossip like mad and spread your name? Or all the other plumbers are bad?
   
   
   
2. Do you have any form of advertisement?
   
   
   
3. Are your rates cheaper than everyone else? Is that why they call you back or refer you?
   
   
   
4. What is the competition like, a few pluming contractors in your area or like me close to 100 companies?
   
   
   
5. How did you get to a point where you work only for customers who were referred?
   
   
   
6. In the beginning did you advertise and you took jobs from new customers?
   
   
   
7. How did it get to a point where there was so much gossiping you stopped advertising or having a website etc.
   
   
   
8. Now do you only take a return customer or accept a new customer if he was referred from a previous one?
   
   
   
9. Do you work only a few 1 hour jobs a week or take only large paying jobs or you have so many calls you work full time all week?
   
   
   
10. What service field do you provide : residential service, residential reno/remodel, commercial, Institutional, Industrial, drain cleaning?
    
    
    
11. If you take only a few jobs since it's referral only do you make a comfortable living or is it supplementing your pension, insurance payment, or your significant other is making the big bucks and you don't need a lot of money, etc?

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