Giant Water Heater and warranty?

A woman called this morning saying she has hot water for 2 minutes then turns cold. I asked her how old it was and said it saw 3 years old(40 gallon). I told her to call Giant for the warranty. They supposedly said to her to hire a plumber and the plumber would supply free parts. Then that plumber would have to make a claim with them.

I said no mam, I charge for the parts as I have to go and get them from several stores. You can ask a compensation from them and they will surely tell me to bugger off if I make a claim. The warranty is not my business.

How are warranties applied in your area?

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